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Dnn password reset error

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New Member


Posts:3
New Member

    Hi,

    We are having problem with password reseting from the login module, we are getting the following error in the log file:

    Password Sent Failure
    Cause:If the details entered were correct, you should receive an email message shortly with a link to reset your password.

    When I send password reset link from the user admin page it works, but a normal user clicking on password reset button on the login module does not receive an email.

    Can somebody help me out what causes the error?

    With kind regards,
    Suat



    Veteran Member


    Posts:483
    Veteran Member

      Probably is is a failure to relay the message to the user. Is your admin account in the same domain as the website?

      You will need to look, or have someone look at the log files of your SMTP server to verify that.

      In any event, you'll neeed to set up your SMTP server to allow for relaying mail outside of your website's domain.
      Joe Craig
      DNN MVP
      Patapsco Research Group


      New Member


      Posts:3
      New Member

        Hi Joe,

        Thanks for your reply.
        We have no problems with sending an email from our SMTP server, that is working fine.
        The only email the system does not send is de password reset mail.

         



        Advanced Member


        Posts:179
        Advanced Member

          if you are using a language other than English for your site, it might be worth checking the template for the mail in app_globalresources.[culturecode].resx file


          New Member


          Posts:3
          New Member

            Hey Sebastian,

            Thanks for your reply, the only language that is actief on our intranet is the English(UK) language, so that should not be the problem.
            Do you maybe have another idea what the problem can be? 

            With kind regards,
            Suat



            Veteran Member


            Posts:483
            Veteran Member

              Can you have someone check the logs of the SMTP Server? That way, you should be able to verify that the messages are being sent from DNN to the SMTP Server. If there are any errors at that point, they should be noted, too.

              In addition to the Admin Logs, also check the log4net logs in /portals/_default/logs to see if there is any additional information available.
              Joe Craig
              DNN MVP
              Patapsco Research Group


              Advanced Member


              Posts:179
              Advanced Member

                Which DNN version are you using and, if DNN 9, did you setup SMTP server for all sites or just for the current one?
                Background: site specific SMTP settings had been added in DNN 9, but there might be calls in the membership provider not using it and still looking for global setting.


                New Member


                Posts:2
                New Member

                  Same problem here. DNN 9.6.1. SMTP checks out ok at the Global/Host level and at the portal level (have settings configured for both, just for grins). Allowing email addresses as usernames. No public registration - I'm registering users manually, and users do get their initial registration emails so I know email is flowing from DNN properly. No other out of the box settings changed. I'm using Sendgrid for SMTP email relay, and it all checks out (the SMTP logs at Sendgrid never receive an incoming email from DNN for the password resets) so it feels like the problem is DNN itself. 

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