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DNNConnect.CKE Not Loading

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PeteKersker

New Around Here



Posts:3
New Around Here




6/2/2021 10:16 AM

    We've been using DNN since version 7 for our sites. We are currently running 9.8.1 successfully.

    Somewhere along the line, I installed CKEditor as a module to set up as the default HTML editor. It has been working well for years. (Currently CKEditor  Config Manager and Provider Versions 2.1.27).

    The desire to change is driven by SpellCheck (which is being phased out at the end of this month). SCAYT has not ever worked since installing CKEditor on our DNN sites many versions ago.

    I like the editor and it is much better integrated into the DNN system now, so I wanted to change over to the DNNConnect.CKE that is included with 9.8.1. My hope is that it will work even smoother and that the SCAYT would work with a clean install.

    When I choose DNNConnect.CKE as the default HTML provider, no editor opens on any page that uses it.

    When I switch back to CKHtmlEditorProvider, it gives me an error message:
    The current HTML Editor Provider is not supported by this version of the HTML Editor Manager.
    This editor works, though, with the broken SCAYT and phasing-out SpellCheck.

    I've verified that the DNNConnect.CKE directory is on the server with (hopefully) all the right files and directories under it.
    Now I'm stuck.
    Should I be checking configuration files somewhere?
    Anything else I should be checking?
    Any help would be appreciated






    Joe Craig

    Veteran Member



    Posts:1236
    Veteran Member




    6/2/2021 11:10 AM
      Some suggestions

      1. Make a good copy - database and files directory - of your website.
      2. Use the copy to create a development site
      3. In the development site
      - delete all of the existing editor providers using the Extensions manager
      - get a copy of the CKE Editor provider from the DNN Install package that corresponds to your DNN version.
      - install it

      If that works, do the same thing on your production site. If it doesn't work, you have a separate site that you can use for troubleshooting.

      Joe Craig
      DNN MVP
      Patapsco Research Group





      PeteKersker

      New Around Here



      Posts:3
      New Around Here




      6/2/2021 12:22 PM

        Ok. I do have a question about this statement

        - get a copy of the CKE Editor provider from the DNN Install package that corresponds to your DNN version.

        Does this exist as an extension/installer package for an integrated feature like this? (9.8.1 has CKEditor "integrated" now.)
        If so, where would I look for such a file?
        If not, are you talking about using Forge somehow? (This is outside my knowledge/experience. I would need to learn.)

        Thanks so much for your response/help.






        Joe Craig

        Veteran Member



        Posts:1236
        Veteran Member




        6/2/2021 12:34 PM
          The DNN Platform is hosted on GitHub. Packages related to the various release are at https://github.com/dnnsof...nn.Platform/releases and you'll need to scroll down to your DNN version.

          Typically, the files are interest are the xxxx_Install.Zip and xxxx_Update.Zip.

          Download the install file and unzip it. You will find the CKEditor provider in the \Install\Provider folder. For DNN 9.1.1 you will see DNNConnect.CKEditorProvider_09.09.01_Install.zip. Install that as you would install any other extension.
          Joe Craig
          DNN MVP
          Patapsco Research Group





          PeteKersker

          New Around Here



          Posts:3
          New Around Here




          6/2/2021 1:27 PM

            Excellent. Thank you! This helps a lot.
            It may be a week or so before I can set up a clone/backup set up for testing, but I'll let you know how it goes.
            Thanks again!

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