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Extension install on 9.2.2. Fails

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Forums > Using Modules and Other Extensions
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Jarmo



New Member


Posts:2
New Member

28 Aug 2019 08:26 PM

    The installation fails with ANY DNN module gives just this message:

    An unknown error has occured. Please check your installation zip file and try again. 
    Common issues with bad installation files:

    • Zip file size is too large, check your IIS settings for max upload file size.
    • Missing resources in the zip file.
    • Invalid files in the package.
    • File extension is not .zip.
    • Check that you are logged in.

    Tycho de Waard (SU)



    Advanced Member


    Posts:224
    Advanced Member

    29 Aug 2019 04:53 AM
      I have a feeling your install is not vanilla. As the 9.2 version breaks a lot of API's, my first guess is that you have a third party theme or module that is not 9.2 compliant.
      Tjep's digital agencyRegards,
      Tycho de Waard

      Tjep's digital agency
      We just love DNN
      https://www.tjeps.com

      Jarmo



      New Member


      Posts:2
      New Member

      29 Aug 2019 07:07 AM

        Not so. Just clean install of 9.2.2. done by the operator. Tried to install iFrame module wit no success, same with couple other modules I bought from DNN store.

        Now I got tired to playing with version and revert to ver. 9 where none of theese problems exists.....


        Joe Craig



        Veteran Member


        Posts:482
        Veteran Member

        29 Aug 2019 01:20 PM
          It's possible that you have some file permission issues.

          You said reverting to an earlier 9.x version. Was this a clean install, or an upgrade.

          One final suggestion is to use nvQuickSite to do the initial install. It will get all of the permissions set with no problems.
          Joe Craig
          DNN MVP
          Patapsco Research Group

          Michael Tobisch



          Veteran Member


          Posts:330
          Veteran Member

          03 Sep 2019 11:05 AM

            Jarmo,

            did you install the latest version of the IFrame module (from here)?

            Is there something in the event log that gives more info about the error?

            Happy DNNing!
            Michael

            Michael Tobisch
            DNN★MVP

            dnnWerk Austria
            DNN Usergroup für den deutschsprachigen Raum
            DNN Connect

            Will Strohl



            Veteran Member


            Posts:305
            Veteran Member

            04 Oct 2019 06:33 PM

              Usually inspecting the ZIP file itself will help to determine the cause of that error.  Most often, it's the wrong zip file in my experience.  :) 

              If you want a more verbose answer, I'd suggesting running the installation zip you're trying through EVS. 

              Will Strohl

              Upendo Ventures Upendo Ventures
              DNN experts since 2003
              Official provider of the Hotcakes Commerce Cloud and SLA support
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