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Site Assets will not load 9.11.0

Forums > Upgrading DNN Platform
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bicklp

New Around Here



Posts:5
New Around Here




1/10/2023 8:40 AM

    I recently upgrade to 9.11.0 and removed telerik using the new module

    When trying to go to the Site Assets Page or Global Assets Page I get an error

    A critical error has occurred. Please check the Admin Logs for further details.

    This is whats in the logs when i try and visit any page with the resource manager
    Any help would be appreciated

    2023-01-10 13:36:45,203 [GF-DC1-WEB1][Thread:28][ERROR] DotNetNuke.Services.Exceptions.Exceptions - System.NullReferenceException: Object reference not set to an instance of an object.
       at DotNetNuke.Services.Tokens.BaseCustomTokenReplace.ReplaceTokens(String sourceText)
       at DotNetNuke.UI.Modules.Html5.Html5HostControl.OnInit(EventArgs e)
       at System.Web.UI.Control.InitRecursive(Control namingContainer)
       at System.Web.UI.Control.AddedControl(Control control, Int32 index)
       at DotNetNuke.UI.Modules.ModuleHost.InjectModuleContent(Control content)
       at DotNetNuke.UI.Modules.ModuleHost.CreateChildControls()
       at System.Web.UI.Control.EnsureChildControls()
       at DotNetNuke.UI.Containers.Container.get_ModuleControl()
       at DotNetNuke.UI.Containers.Container.ProcessModule()
       at DotNetNuke.UI.Skins.Pane.InjectModule(ModuleInfo module)
    2023-01-10 13:36:45,218 [GF-DC1-WEB1][Thread:28][ERROR] DotNetNuke.Services.Exceptions.Exceptions - DotNetNuke.Services.Exceptions.ModuleLoadException: Unhandled Error Adding Module to ContentPane. ---> System.NullReferenceException: Object reference not set to an instance of an object.
       at DotNetNuke.Services.Tokens.BaseCustomTokenReplace.ReplaceTokens(String sourceText)
       at DotNetNuke.UI.Modules.Html5.Html5HostControl.OnInit(EventArgs e)
       at System.Web.UI.Control.InitRecursive(Control namingContainer)
       at System.Web.UI.Control.AddedControl(Control control, Int32 index)
       at DotNetNuke.UI.Modules.ModuleHost.InjectModuleContent(Control content)
       at DotNetNuke.UI.Modules.ModuleHost.CreateChildControls()
       at System.Web.UI.Control.EnsureChildControls()
       at DotNetNuke.UI.Containers.Container.get_ModuleControl()
       at DotNetNuke.UI.Containers.Container.ProcessModule()
       at DotNetNuke.UI.Skins.Pane.InjectModule(ModuleInfo module)
       --- End of inner exception stack trace ---
       at DotNetNuke.UI.Skins.Pane.InjectModule(ModuleInfo module)
       at DotNetNuke.UI.Skins.Skin.InjectModule(Pane pane, ModuleInfo module)
    2023-01-10 13:36:45,234 [GF-DC1-WEB1][Thread:28][FATAL] DotNetNuke.Framework.PageBase - An error has occurred while loading page.
    System.NullReferenceException: Object reference not set to an instance of an object.
       at DotNetNuke.Services.Tokens.BaseCustomTokenReplace.ReplaceTokens(String sourceText)
       at DotNetNuke.UI.Modules.Html5.Html5HostControl.OnInit(EventArgs e)
       at System.Web.UI.Control.InitRecursive(Control namingContainer)
       at System.Web.UI.Control.AddedControl(Control control, Int32 index)
       at DotNetNuke.UI.Modules.ModuleHost.InjectModuleContent(Control content)
       at DotNetNuke.UI.Modules.ModuleHost.CreateChildControls()
       at System.Web.UI.Control.EnsureChildControls()
       at System.Web.UI.Control.<PreRenderRecursiveInternalAsync>d__249.MoveNext()
    --- End of stack trace from previous location where exception was thrown ---
       at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
       at System.Web.UI.Control.<PreRenderRecursiveInternalAsync>d__249.MoveNext()
    --- End of stack trace from previous location where exception was thrown ---
       at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
       at System.Web.UI.Control.<PreRenderRecursiveInternalAsync>d__249.MoveNext()
    --- End of stack trace from previous location where exception was thrown ---
       at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
       at System.Web.UI.Control.<PreRenderRecursiveInternalAsync>d__249.MoveNext()
    --- End of stack trace from previous location where exception was thrown ---
       at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
       at System.Web.UI.Control.<PreRenderRecursiveInternalAsync>d__249.MoveNext()
    --- End of stack trace from previous location where exception was thrown ---
       at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
       at System.Web.UI.Control.<PreRenderRecursiveInternalAsync>d__249.MoveNext()
    --- End of stack trace from previous location where exception was thrown ---
       at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
       at System.Web.UI.Control.<PreRenderRecursiveInternalAsync>d__249.MoveNext()
    --- End of stack trace from previous location where exception was thrown ---
       at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
       at System.Web.UI.Control.<PreRenderRecursiveInternalAsync>d__249.MoveNext()
    --- End of stack trace from previous location where exception was thrown ---
       at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
       at System.Web.UI.Control.<PreRenderRecursiveInternalAsync>d__249.MoveNext()
    --- End of stack trace from previous location where exception was thrown ---
       at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
       at System.Web.UI.Control.<PreRenderRecursiveInternalAsync>d__249.MoveNext()
    --- End of stack trace from previous location where exception was thrown ---
       at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
       at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
       at System.Web.Util.WithinCancellableCallbackTaskAwaitable.WithinCancellableCallbackTaskAwaiter.GetResult()
       at System.Web.UI.Page.<ProcessRequestMainAsync>d__523.MoveNext()
    2023-01-10 13:36:45,249 [GF-DC1-WEB1][Thread:28][ERROR] DotNetNuke.Services.Exceptions.Exceptions - ~/Default.aspx?tabid=77&error=Object+reference+not+set+to+an+instance+of+an+object.&content=0
    System.NullReferenceException: Object reference not set to an instance of an object.
       at DotNetNuke.Services.Tokens.BaseCustomTokenReplace.ReplaceTokens(String sourceText)
       at DotNetNuke.UI.Modules.Html5.Html5HostControl.OnInit(EventArgs e)
       at System.Web.UI.Control.InitRecursive(Control namingContainer)
       at System.Web.UI.Control.AddedControl(Control control, Int32 index)
       at DotNetNuke.UI.Modules.ModuleHost.InjectModuleContent(Control content)
       at DotNetNuke.UI.Modules.ModuleHost.CreateChildControls()
       at System.Web.UI.Control.EnsureChildControls()
       at System.Web.UI.Control.<PreRenderRecursiveInternalAsync>d__249.MoveNext()
    --- End of stack trace from previous location where exception was thrown ---
       at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
       at System.Web.UI.Control.<PreRenderRecursiveInternalAsync>d__249.MoveNext()
    --- End of stack trace from previous location where exception was thrown ---
       at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
       at System.Web.UI.Control.<PreRenderRecursiveInternalAsync>d__249.MoveNext()
    --- End of stack trace from previous location where exception was thrown ---
       at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
       at System.Web.UI.Control.<PreRenderRecursiveInternalAsync>d__249.MoveNext()
    --- End of stack trace from previous location where exception was thrown ---
       at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
       at System.Web.UI.Control.<PreRenderRecursiveInternalAsync>d__249.MoveNext()
    --- End of stack trace from previous location where exception was thrown ---
       at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
       at System.Web.UI.Control.<PreRenderRecursiveInternalAsync>d__249.MoveNext()
    --- End of stack trace from previous location where exception was thrown ---
       at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
       at System.Web.UI.Control.<PreRenderRecursiveInternalAsync>d__249.MoveNext()
    --- End of stack trace from previous location where exception was thrown ---
       at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
       at System.Web.UI.Control.<PreRenderRecursiveInternalAsync>d__249.MoveNext()
    --- End of stack trace from previous location where exception was thrown ---
       at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
       at System.Web.UI.Control.<PreRenderRecursiveInternalAsync>d__249.MoveNext()
    --- End of stack trace from previous location where exception was thrown ---
       at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
       at System.Web.UI.Control.<PreRenderRecursiveInternalAsync>d__249.MoveNext()
    --- End of stack trace from previous location where exception was thrown ---
       at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
       at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
       at System.Web.Util.WithinCancellableCallbackTaskAwaitable.WithinCancellableCallbackTaskAwaiter.GetResult()
       at System.Web.UI.Page.<ProcessRequestMainAsync>d__523.MoveNext()






    Will Strohl

    Veteran Member



    Posts:1256
    Veteran Member




    1/10/2023 11:30 AM

      Hello  :)  

      Are you sure that you followed each step regarding replacing the module on the assets manager page?  You might want to revert the upgrade to the step before removing Telerik and re-do that series of steps.  It sounds like something odd happened at that point.  🤔

      Will Strohl

      Upendo Ventures Was my answer helpful to you? Please... Sponsor Us On GitHub ;)
      DNN experts since 2003 | We Build LOTS of DNN stuff...
      DNN-based E-Commerce w/ Hotcakes Commerce





      Tycho de Waard (SU)

      Veteran Member



      Posts:726
      Veteran Member




      1/11/2023 3:26 AM

        My first check would be as well to verify that all steps on https://docs.dnncommunity...k-removal/index.html have been taken. If you just uninstall the old DAM and install the new file manager, that won't be enough as there will be references to the old DAM. With this procedure I have not encountered any issues.

        If you are a 100% sure that you did all this (including the Telerik identifier as mentioned in the instructions part) , the next suspect would be old modules, either 3rd party or custom made modules that reference to Telerik. If you come from a long way back, you might even have the RADeditor set as wysiwyg editor which also depends on Telerik. 

        Tjep's digital agencyRegards,
        Tycho de Waard

        Tjep's digital agency
        We just love DNN
        https://www.tjeps.com





        bicklp

        New Around Here



        Posts:5
        New Around Here




        1/11/2023 4:58 AM

          Thanks.

          I ended up restoring the site back to 9.4.0 and then running the 9.11.0 upgrade again (a bit more focused this time)

          Once updated i checked the site assets. Working ok
          I then ran the Telerik Removal tool. Removed ok and no dependencis stopping it
          I checked the site assets again. Working ok now

          Something must have messed up on the earlier upgrade

          Thanks again






          Will Strohl

          Veteran Member



          Posts:1256
          Veteran Member




          1/11/2023 2:59 PM
            Posted By bicklp on 1/11/2023 1:58 AM

            Working ok now

            Yeah, sometimes odd things happen, even if you know you did everything correctly.  Windows services, web requests, antivirus, etc.  Anything can potentially get in the way when you least expect it.  

            Thanks for letting us know it's working!  :) 

             

            Will Strohl

            Upendo Ventures Was my answer helpful to you? Please... Sponsor Us On GitHub ;)
            DNN experts since 2003 | We Build LOTS of DNN stuff...
            DNN-based E-Commerce w/ Hotcakes Commerce
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