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Error while loading Default Pages from Site Settings

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SimoneDnn

New Around Here



Posts:9
New Around Here




2/9/2024 10:44 AM

    Hi nukers, 
    I'am facing a problem thant i'm not able to fix properly. 
    When i create a new portal, i have a problem loading the default pages because GetDefaultPagesSettings  returns 500. Looking into my db i figured out that is missing the settings PageHeadText in PortalSettings. Do you know why or where is the problem? 
    To fix the problem i added manually the settings, but i would like to understand why this is happening. Do you know where can i check, or do you have some ints form me? 
    Thank you very much






    David Poindexter

    Veteran Member



    Posts:269
    Veteran Member




    2/9/2024 11:13 AM
      Which version of DNN are you running? Is it a clean install or an upgraded site? If it is an upgraded site, from which version was it upgraded?

      David Poindexter


      Creator:







      Will Strohl

      Senior Member



      Posts:1278
      Senior Member




      2/9/2024 12:02 PM

        To your knowledge, has the database or core code of this DNN site been modified in any way? 🤔

        Will Strohl

        Upendo Ventures Was my answer helpful to you? Please... Sponsor Us On GitHub ;)
        DNN experts since 2003 | We Build LOTS of DNN stuff...
        DNN-based E-Commerce w/ Hotcakes Commerce





        Daniel Valadas

        Advanced Member



        Posts:144
        Advanced Member




        2/9/2024 1:39 PM
          You may find more details in portals\_default\logs





          Will Strohl

          Senior Member



          Posts:1278
          Senior Member




          2/9/2024 2:39 PM

            That's a great idea, Daniel!  

            Just in case it helps, here's a short video to help folks understand the logging locations a bit better.  😎 

            Using the DNN Admin Log and Log4NET Files

            Will Strohl

            Upendo Ventures Was my answer helpful to you? Please... Sponsor Us On GitHub ;)
            DNN experts since 2003 | We Build LOTS of DNN stuff...
            DNN-based E-Commerce w/ Hotcakes Commerce





            SimoneDnn

            New Around Here



            Posts:9
            New Around Here




            2/10/2024 9:08 AM

              So, my dnn version is 9.11.01, and yes it is an upgraded site. I think i have upgraded it from 9.9.1.
              I don't have any error in default logs due to portal creation or anithing else. 
              The database and the dnn's core is clean, no custom code. 
              I'm using multiple custom template for creating portal, but creating a "normal" portal with not custom template has the same problem. 
              What else could i check? 






              David Poindexter

              Veteran Member



              Posts:269
              Veteran Member




              2/10/2024 5:54 PM
                By "custom template", are you referring to XML based templates or JSON based. On which version of DNN were the templates created? Can you explain the basic steps for creating the custom templates?

                I am just wondering if something is awry in the templates. I remember there being some bugs over the years with both types of exports/imports.

                David Poindexter


                Creator:







                SimoneDnn

                New Around Here



                Posts:9
                New Around Here




                2/12/2024 8:56 AM

                  XML based template. I don't remeber the version were the templates has been created. Maybe 7






                  SimoneDnn

                  New Around Here



                  Posts:9
                  New Around Here




                  2/12/2024 9:42 AM
                    The old method was to use the export template that would create under the folder _default the xxxxxxx.template xml with all the information, page, module, settings ecc ecc to use while create a new portal. Now i tried the tool import/export but it doesn't create a full template. In the folder template, under the zip "export template", i have a blanck template, with 0 information about my custom site.
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