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Forums Using DNN Platform Administration and Configuration

500 internal server error

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seomastermojo
New Around Here
Posts: 3
New Around Here
6/14/2020 10:34 AM

When trying to upload new images to image manager i get this 500 error message very frustrating just trying to add a covid update to website

Timo Breumelhof.
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6/15/2020 4:42 AM

It's difficult to answer your question without knowing what DNN version and what you mean exactly with the "Image manager".
Can you add that to the thread?

Francisco Pérez Andrés
Growing Member
Posts: 59
Growing Member
6/15/2020 5:18 AM

Maybe the image is too large? 

Mark Buelsing
Growing Member
Posts: 80
Growing Member
6/15/2020 10:01 AM

Sounds like the RAD Editor image upload dialog. If so, there is a size limit on that in the web.config. However you are advised to switch out of the RAD Editor.

seomastermojo
New Around Here
Posts: 3
New Around Here
6/15/2020 12:58 PM

i have looked everywhere how do i find the version number? uploading the latest version is like pulling teeth. the image manager is the tool needed to upload new images to the site.

 

seomastermojo
New Around Here
Posts: 3
New Around Here
6/15/2020 1:01 PM

and switch to?

Mark Buelsing
Growing Member
Posts: 80
Growing Member
6/15/2020 1:53 PM
seomastermojo, that was a guess on my part about the image editor. We can figure it out if the problem is that or something else. But before we get into that, let's get your immediate need to upload the COVID 19 image taken care of. You can use the Admin, File Manager to upload your new image to the site first, then go into the HTML module (edit content) and use the image manager again, but this time find the file on the website that you just uploaded instead of uploading it now.

If you are using DNN 9 and above, you will use the "Site Assets" instead of the File Manager, but the rest is the same as written.

So, take care of your image update first, then let us know how it's going, and we'll finish that up and then tackle the editor switch over.
Mark Buelsing
Growing Member
Posts: 80
Growing Member
6/15/2020 2:22 PM
Please have a look at this similar issue going on right now at the same time as your issue. It contains directions to switch the Editor. https://dnncommunity.org/forums/aft/405#4042

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