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Changed portal alias giving 404

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Nutty About Hosting

New Around Here



Posts:6
New Around Here




8/23/2023 11:18 AM

    Hi,

    We need to change the portal alias (domain) for a DNN 9 site. Unfortunatley the host site settings sections is not working so we altered the domain name in the following tables in the db (as well as some redirects in the web config file)

    PortalSettings (DefaultPortalAlias)

    PortalAlias (New Record)

    The site now gives 404. We deleted cache files, recycled app pool etc but still the same. Anywhere else this needs updating? Thanks :-)

    ps. The CloudFlare security doesn't seem to like web dot config, all one word!






    Will Strohl

    Senior Member



    Posts:1278
    Senior Member




    8/23/2023 1:36 PM

      Be sure your new portal alias is also marked as the PRIMARY alias.  In the database, it should be the only alias for that PortalID that has a 1.  The rest should be false (0).  It's a BIT field.  Only those two values are possible.  

      Will Strohl

      Upendo Ventures Was my answer helpful to you? Please... Sponsor Us On GitHub ;)
      DNN experts since 2003 | We Build LOTS of DNN stuff...
      DNN-based E-Commerce w/ Hotcakes Commerce





      Nutty About Hosting

      New Around Here



      Posts:6
      New Around Here




      8/24/2023 6:25 AM

        Thanks Will for your reply.

        That table was missing columns, which might explain why the site settings didn't work originally!

        Looks like the site was upgraded from v7 by querying the Version table. We have added the missing columns back in, copying from another DNN 9 database, but still getting the 404 after recycling the app pool. Any other ideas? Thanks.






        Will Strohl

        Senior Member



        Posts:1278
        Senior Member




        8/24/2023 9:11 AM
          Posted By Nutty About Hosting on 8/24/2023 3:25 AM

          Thanks Will for your reply.

          That table was missing columns, which might explain why the site settings didn't work originally!

          Looks like the site was upgraded from v7 by querying the Version table. We have added the missing columns back in, copying from another DNN 9 database, but still getting the 404 after recycling the app pool. Any other ideas? Thanks.

          Whoa... That sounds scary!  If it were me, I'd immediately start doing a diff for the remaining DB schema and do the same with the file system. I'd be concerned that this is only the first of many more upcoming issues you'll discover.  ☹️ 

           

          Will Strohl

          Upendo Ventures Was my answer helpful to you? Please... Sponsor Us On GitHub ;)
          DNN experts since 2003 | We Build LOTS of DNN stuff...
          DNN-based E-Commerce w/ Hotcakes Commerce





          James Clarkson

          Growing Member



          Posts:74
          Growing Member




          8/24/2023 11:18 AM
            What Will said !

            You may find it useful to look at the suggested upgrade path - https://docs.dnncommunity...rade-path/index.html

            Also check your folder permissions - https://dnnsupport.dnnsof...ng-up-the-DNN-Folder

            Depending on how the skin has been constructed, I have sometimes seen paths hard coded there, so check the Skins table as well.

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