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Persona Bar Intermittently Empty

Forums > Administration and Configuration
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Layne Marshall

New Around Here



Posts:2
New Around Here




10/15/2023 9:31 PM

    The persona bar on our site is intermittently disappearing and a 500 error is showing for /DesktopModules/admin/Dnn.PersonaBar/index.html.  This definitely happens every time that the cache is manually cleared int he server section.  It is also happening other times when updating content and doing other things as an admin on the site.  The person bar disappears for anywhere between 1 and 9 minutes but eventually comes back.  The site is running 9.12.0.  We did go through a downgrade from DNN Evoq to DNN Community about a year ago.  We believe that the issue was occurring before that downgrade, but it is more prevelant now.  Any help would be greatly appreciated as this is making content updates very time consuming.  






    Will Strohl

    Senior Member



    Posts:1272
    Senior Member




    10/16/2023 4:03 PM
      This sounds like something may have been missed with the Evoq to DNN Platform migration. You may benefit from upgrading and/or performing a very detailed diff/compare to a clean instance of the same DNN Platform version.
      Will Strohl

      Upendo Ventures Was my answer helpful to you? Please... Sponsor Us On GitHub ;)
      DNN experts since 2003 | We Build LOTS of DNN stuff...
      DNN-based E-Commerce w/ Hotcakes Commerce





      Naraize

      New Around Here



      Posts:9
      New Around Here




      10/17/2023 11:14 AM
        Thanks for the information





        Will Strohl

        Senior Member



        Posts:1272
        Senior Member




        10/17/2023 11:32 AM
          Posted By Naraize on 10/17/2023 8:14 AM
          Thanks for the information

          You're welcome.  Which part helped you the most? 🤔 

           

          Will Strohl

          Upendo Ventures Was my answer helpful to you? Please... Sponsor Us On GitHub ;)
          DNN experts since 2003 | We Build LOTS of DNN stuff...
          DNN-based E-Commerce w/ Hotcakes Commerce
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