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404 error open html editor manager

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Franc

Growing Member



Posts:45
Growing Member




5/29/2020 8:50 AM

    I updated from dnn 9.2 to 9.3 and noticed I could not get to the html editor manager. Not sure if the issue was present on dnn 9.2. 

    I updated dnn to 9.6.1 same issue, however, now at least I can access Customer Editor Options from the Text/HTML module itself. I have other DNN instance and it works fine. 

    My web.config file contains this       tried replacing it with this  but it got  worse, the editor would not open at all. So I went back to the original.

    If you understand my issue any help will be appreciated.

    This is the error log for it:


     
       
         
            AbsoluteURL
            /API/CAT_Modules/Services/GetModuleSetting
         
         
            DefaultDataProvider
            DotNetNuke.Data.SqlDataProvider, DotNetNuke
         
         
            ExceptionGUID
            f467f616-1837-4cf4-977b-0aecfc506961
         
       
       
         
          -1
          -1
          -1
         
         
         
          CRwrHI+6zCIT7LbCqjSpf8Iu3xo=
          The operation was canceled.
             at System.Threading.CancellationToken.ThrowOperationCanceledException()
       at System.Net.Http.HttpContentExtensions.<ReadAsAsyncCore>d__0`1.MoveNext()
    --- End of stack trace from previous location where exception was thrown ---
       at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
       at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
       at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
       at System.Web.Http.ModelBinding.FormatterParameterBinding.<ExecuteBindingAsyncCore>d__0.MoveNext()
    --- End of stack trace from previous location where exception was thrown ---
       at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
       at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
       at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
       at System.Web.Http.Tracing.ITraceWriterExtensions.<TraceBeginEndAsyncCore>d__24.MoveNext()
    --- End of stack trace from previous location where exception was thrown ---
       at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
       at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
       at System.Web.Http.Controllers.HttpActionBinding.<ExecuteBindingAsyncCore>d__0.MoveNext()
    --- End of stack trace from previous location where exception was thrown ---
       at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
       at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
       at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
       at System.Web.Http.Tracing.ITraceWriterExtensions.<TraceBeginEndAsyncCore>d__24.MoveNext()
    --- End of stack trace from previous location where exception was thrown ---
       at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
       at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
       at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
       at System.Web.Http.Controllers.ActionFilterResult.<ExecuteAsync>d__2.MoveNext()
    --- End of stack trace from previous location where exception was thrown ---
       at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
       at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
       at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
       at System.Web.Http.Filters.AuthorizationFilterAttribute.<ExecuteAuthorizationFilterAsyncCore>d__2.MoveNext()
    --- End of stack trace from previous location where exception was thrown ---
       at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
       at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
       at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
       at System.Web.Http.Filters.AuthorizationFilterAttribute.<ExecuteAuthorizationFilterAsyncCore>d__2.MoveNext()
    --- End of stack trace from previous location where exception was thrown ---
       at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
       at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
       at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
       at System.Web.Http.Filters.AuthorizationFilterAttribute.<ExecuteAuthorizationFilterAsyncCore>d__2.MoveNext()
    --- End of stack trace from previous location where exception was thrown ---
       at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
       at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
       at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
       at System.Web.Http.Filters.AuthorizationFilterAttribute.<ExecuteAuthorizationFilterAsyncCore>d__2.MoveNext()
    --- End of stack trace from previous location where exception was thrown ---
       at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
       at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
       at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
       at System.Web.Http.Filters.AuthorizationFilterAttribute.<ExecuteAuthorizationFilterAsyncCore>d__2.MoveNext()
    --- End of stack trace from previous location where exception was thrown ---
       at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
       at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
       at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
       at System.Web.Http.Filters.AuthorizationFilterAttribute.<ExecuteAuthorizationFilterAsyncCore>d__2.MoveNext()
    --- End of stack trace from previous location where exception was thrown ---
       at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
       at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
       at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
       at System.Web.Http.Controllers.ExceptionFilterResult.<ExecuteAsync>d__0.MoveNext()
         
         
          mscorlib
         
          0
          0
         
       
     






    Timo Breumelhof (40F)

    Veteran Member



    Posts:1102
    Veteran Member




    6/3/2020 8:51 AM

      Do you know what HTML editor you are using?
      (RAD / CKEditor / another one)

      40FINGERS Web Solutions · Style Helper · DDR Menu Demo Skins · SEO Redirect





      Franc

      Growing Member



      Posts:45
      Growing Member




      6/3/2020 9:24 AM

        Thank you for your reply,

        I am not sure I can tell I assume is the one that comes with DNN. It looks the same as the other dnn instances. 

        I have been running this instance since version 5 now 9.6.1 How can I tell?

        Thank you for helping.

         






        Tycho de Waard (SU)

        Veteran Member



        Posts:726
        Veteran Member




        6/3/2020 9:30 AM
          Settings - Site settings - Site behaviour - More - Open HTML editor manager
          It should be DNNConnnect CKeditor. You do not want the Radeditor there.
          Tjep's digital agencyRegards,
          Tycho de Waard

          Tjep's digital agency
          We just love DNN
          https://www.tjeps.com





          Franc

          Growing Member



          Posts:45
          Growing Member




          6/3/2020 9:59 AM

            I can go through all the steps Settings - Site settings - Site behaviour - More -

            once I click "Open HTML editor manager" this error comes up 

            I can open the "Custom Editor Settings" from the "Edit Content" tab and there I see "CKEditor Provider Settings" so I am using the CKEditor I just cannot open it from Site settings - Site behaviour - More - 


             






            Joe Craig

            Veteran Member



            Posts:1236
            Veteran Member




            6/3/2020 11:38 AM
              I have seen this before, but I can't quite remember how I fixed it.

              Check in the Extensions PB page, Installed Extensions, Providers and see which editor providers are installed. Hopefully you will find "DNN Connect CKEditor Provider" version 1.0.8 (that's what I see in a clean install of 9.6.1 (I see 1.0.5 in a DNN 9.3.2 installation). You may have a different on since you are using an earlier version of DNN.

              Before doing anything, MAKE A BACKUP of your database and files.!!!

              I would then try deleting (from the Extensions page) any other editor providers that are installed. Clear the cache, restart the application and then see what you have when you try to go to the HTML Editor Provider page.

              It may help.

              You can also search through the bin directory to see if there are other editor provider dll files hanging around. If you find any extraneous ones, delete them.

              Good luck!
              Joe Craig
              DNN MVP
              Patapsco Research Group





              Franc

              Growing Member



              Posts:45
              Growing Member




              6/5/2020 1:02 PM

                good call, I think you are into something. I have DNN Connect CKEditor Provider 1.0.8 and RadEditor Manager 7.4.2 I will remove the RadEditor tonight and post an update.

                Thank you






                Joe Craig

                Veteran Member



                Posts:1236
                Veteran Member




                6/5/2020 1:27 PM
                  Be careful, and make sure that you have a backup. I had a few weird things happen that required manual editing of web.config.
                  Joe Craig
                  DNN MVP
                  Patapsco Research Group





                  Franc

                  Growing Member



                  Posts:45
                  Growing Member




                  6/5/2020 1:52 PM

                    Hi Joe, thanks for the warning. Should edit the web.config before I delete the RadEditorProvider? 

                    This is what I have in the web.config file

                     
                         
                           
                           
                           
                         
                       






                    Joe Craig

                    Veteran Member



                    Posts:1236
                    Veteran Member




                    6/5/2020 1:54 PM
                      At this point, i'd recommend not deleting. Just change the provider and leave it installed.
                      Joe Craig
                      DNN MVP
                      Patapsco Research Group
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