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Users not receiving reset password link

Forums > Administration and Configuration
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Deepak Varun

New Around Here



Posts:1
New Around Here




12/19/2019 11:44 AM

    We are using dnn 9 instance, the registered users in our application are not receiving the Password Reset email after entering the User Name and captcha code and hitting send link button. The 'Send Emails' is ON under site behavior and requiresUniqueEmail was false in web.config, I also tried by changing it to 'true'. 'enablePasswordReset' is also true in web.config file. 






    Timo Breumelhof (40F)

    Veteran Member



    Posts:1097
    Veteran Member




    12/19/2019 1:08 PM

      I would suggest you first check if emails are sent by DNN or not.
      Did you test the SMTP settings?

      If you did you can try this: https://www.40fingers.net...elopment-environment

      and see if the emails are delivered to the set folder.

      It could also be that the email are filtered by spam filters..

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