DNN Forums

Ask questions about your website to get help learning DNN and help resolve issues.

Unable to connect to remote server

Sort:
You are not authorized to post a reply.





New Around Here





    Hi all 

    I'm using Mandeeps singhs live forms and live helpdesk modules to create a helpdesk ticket system for my website. I'm trying to create a ticket in the helpdesk module when the live form is submitted, this uses http to send the post from the live form to the helpdesk module. 

    I've tested this locally and it works but when i try to set it up on the live site i keep getting this error: 

    System.Net.WebException: Unable to connect to the remote server ---> System.Net.Sockets.SocketException: No connection could be made because the target machine actively refused it (the ip of the server goes here but i removed it from this post) at System.Net.Sockets.Socket.DoConnect(EndPoint endPointSnapshot, SocketAddress socketAddress) at System.Net.ServicePoint.ConnectSocketInternal(Boolean connectFailure, Socket s4, Socket s6, Socket& socket, IPAddress& address, ConnectSocketState state, IAsyncResult asyncResult, Exception& exception) --- End of inner exception stack trace --- at System.Net.HttpWebRequest.GetRequestStream(TransportContext& context) at System.Net.HttpWebRequest.GetRequestStream() at Mandeeps.DNN.Modules.LiveForms.Extensions.Helpdesk.HelpdeskExtension.Execute(Control FormControl, HttpContext Context, PortalSettings PortalSettings, FormInfo Form, Submission SubmissionInfo)

    Does anyone have any idea how to solve this? 






    Veteran Member





      Firewall settings?

      Happy DNNing!
      Michael

      Michael Tobisch
      DNN★MVP

      dnnWerk Austria
      DNN Connect





      Veteran Member





        I would ask Mandeeps for support TBH






        Advanced Member





          Is your site on Cloudflare? If so, whitelist the IP address of the server that runs your DNN instance.

          Mariette Knap
          Microsoft MVP Alumni
          You are not authorized to post a reply.

          These Forums are dedicated to the discussion of DNN Platform.

          For the benefit of the community and to protect the integrity of the ecosystem, please observe the following posting guidelines:

          1. If you have (suspected) security issues, please DO NOT post them in the forums but instead follow the official DNN security policy
          2. No Advertising. This includes the promotion of commercial and non-commercial products or services which are not directly related to DNN.
          3. No vendor trolling / poaching. If someone posts about a vendor issue, allow the vendor or other customers to respond. Any post that looks like trolling / poaching will be removed.
          4. Discussion or promotion of DNN Platform product releases under a different brand name are strictly prohibited.
          5. No Flaming or Trolling.
          6. No Profanity, Racism, or Prejudice.
          7. Site Moderators have the final word on approving / removing a thread or post or comment.
          8. English language posting only, please.

          Would you like to help us?

          Awesome! Simply post in the forums using the link below and we'll get you started.

          Get Involved